| Anyone can produce user
documentation, but not everyone can do it effectively. And documentation
that is ineffective is pointless, or even damaging. To get it done
effectively requires professionalism, skill, knowledge, experience and
commitment. It also requires information. You need data about who your users are and what their requirements are. You need to know how effective your systems are and this involves analysing user-centered design.
Whether you are looking for assistance with technical communications or need help collecting, analysing and reporting user or support data, contact: |